Privacy Policy

Last updated:

1. Introduction

Welcome to Traxylonghefryon. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our colour analysis and image consulting services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us. The personal information we collect may include:

Name and contact information (email address, phone number, mailing address)
Appointment and scheduling preferences
Service preferences and style-related information you share during consultations
Payment information when booking services
Communication preferences
Any other information you choose to provide in messages or during consultations

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

3. How We Use Your Information

We use the information we collect or receive for various purposes, including:

To provide, operate, and maintain our services and website
To process and complete bookings for colour analysis and styling consultations
To communicate with you about appointments, services, and promotional offers
To send you technical notices, updates, security alerts, and support messages
To respond to your comments, questions, and provide customer service
To improve our website and services based on your feedback and usage patterns
To monitor and analyse usage and trends to improve your experience
To detect, prevent, and address technical issues or fraudulent activity
To comply with legal obligations and enforce our terms and policies

4. Sharing Your Information

We may share your information in the following situations:

Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work, such as payment processing or email delivery.
Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Generally, we retain client records and consultation notes for a period of seven years following your last interaction with us, unless a longer retention period is required or permitted by law.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable. No method of data transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your data.

7. Your Privacy Rights

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have certain rights regarding your personal data:

Right to Access: You have the right to request copies of your personal information.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. Third-Party Websites

Our website may contain links to third-party websites and services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

11. Contact Us

If you have questions or comments about this Privacy Policy or wish to exercise your rights, please contact us at:

Traxylonghefryon
234 Brompton Rd
London SW3 2BB
United Kingdom
Phone: +44 20 7584 7001
Email: office@traxylonghefryon.world

12. Information Commissioner's Office

If you are not satisfied with how we handle your personal data or any complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO through their website or by writing to them at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.